Maintenance staff – the plumber on call, electrician, cleaners – are the people you’ll deal with when small things go wrong. If they look constantly confused, overworked, or disinterested, that’s a hint about future frustration.
If they appear reasonably organised, have basic tools, respond politely, and seem to know the building systems, your life will likely be smoother. Friendly doesn’t mean chatty; it means approachable and not hostile when you ask for help.
Their attitude often reflects how management treats them and how well systems are run overall.